Phlebotomist II

Quest Diagnostics Incorporated in Elk Grove, CA

  • Type: Full Time
position filled

Job Summary

The Patient Services Representative II - Float (PSR II - Float) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II - Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II - Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site. The PSR II - Float will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.

Job Accountabilities (Responsibilities)

  • Collect specimens according to established procedures.This includes, but not limited to: drug screens, biometric screening and insurance exams.

  • Administer oral solutions according to established training.

  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

  • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

  • Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.

  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

  • Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.

  • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

  • Assist with compilation and submission of monthly statistics and data.

  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

  • Complete training courses and keep up-to-date with the latest phlebotomy techniques.

  • Travel to Territory Manager meeting if held off-site or off normal shift.

  • Participate on special projects and teams.

  • Stay-up-to-date on company communications and assist with the distribution of technical information to the work group.

  • Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).

  • With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.

  • Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.

  • Assist with the preparation of schedules for the assigned work group or PSCs.

  • Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.

  • All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.


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