CALL CENTER MANAGER

Pacific Staffing in Rancho Cordova, CA

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled
A rapidly growing not for profit healthcare organization is currently seeking a knowledgeable and engaging Call Center Manager to join their busy patient service department. This is a direct hire opportunity for an organizationthat provides great benefits at almost no cost to the employee, 401k, and significant PTO. The ideal candidate willhave both customer service and supervisory experience, be able to lead, motivate, and have great communication skills. This is an exciting opportunity to join an organization that has a significant footprint in the Sacramento area, works hard to improve the lives of their patients, and is growing both organically and through acquisitions.

Responsibilities: Managing, training, and guiding call center representatives in performing their duties. Mentoring staff and overseeing team activities. Assists in the development of curriculum and training for the department. Training new hires and promoting ongoing training for current employees. Assisting in the interviewprocess, hiring, and on boarding new employees. Measure call center representatives performance with metrics. Conduct monthly staff meetings. Ability to work with a diverse group of patients and being able to maintain sensitivity and confidentiality.

Requirements: Bachelor's degree preferred and 3 years of experiencemanaging a team of at least 20+ employees. Demonstrated ability to effectively problem solve and manage employees in a call center setting. Computer skills - Word, Excel, Outlook. Experience with NextGen. Knowledgeable and experiences with health insurance carriers, medical records. Excellent priority, goal setting, and decision-making skills in a rapidly changing business environment. Excellent written and verbal communication skills.

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